Terms of Service

1. Agreement to Terms

By accessing and using the Oak City Hauling LLC website and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

2. Our Services

Oak City Hauling LLC provides waste management and hauling services including:

• Residential junk removal
• Commercial waste management
• Construction debris removal
• Furniture and appliance hauling
• Yard waste removal
• Estate cleanouts

3. User Accounts

Account Creation

When you create an account, you must provide accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

Social Media Login

If you choose to login using Facebook or Google, you authorize us to access certain information from your social media account as described in our Privacy Policy. You can revoke this access at any time through your social media account settings.

4. Booking and Service Terms

Service Requests

• All service requests are subject to availability
• Quotes are estimates and final pricing may vary based on actual service requirements
• We reserve the right to refuse service for any reason

Cancellations

Service appointments may be cancelled up to 24 hours before the scheduled time without penalty. Cancellations made less than 24 hours in advance may be subject to a cancellation fee.

5. Payment Terms

• Payment is due upon completion of services unless otherwise agreed
• We accept cash, check, and credit/debit cards
• Online payments are processed securely through Stripe
• Additional fees may apply for special handling or disposal requirements

6. Prohibited Items

We cannot accept the following items:

• Hazardous materials (chemicals, asbestos, lead paint)
• Medical waste or biohazardous materials
• Explosives or flammable materials
• Radioactive materials
• Items prohibited by local, state, or federal law

7. Limitation of Liability

Oak City Hauling LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our Services. Our total liability shall not exceed the amount paid for the specific service in question.

8. Indemnification

You agree to indemnify and hold harmless Oak City Hauling LLC, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our Services or violation of these Terms.

9. Privacy

Your use of our Services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

10. SMS/Text Messaging Terms

By providing your phone number and opting in to receive text messages, you agree to the following:

Consent

You consent to receive informational SMS/MMS text messages from Oak City Hauling LLC at the phone number you provided. Consent to receive text messages is not required as a condition of purchasing any goods or services.

Types of Messages

You may receive text messages related to:

• Appointment confirmations and reminders
• Quote and service status updates
• Service crew arrival and scheduling notifications
• Scheduling changes or cancellations
• One-time verification codes (OTP)

Message Frequency and Rates

Message frequency varies. Message and data rates may apply. Check with your wireless carrier for details on your text messaging plan.

Opt-Out and Help

• Reply STOP to any message to opt out of text messages
• Reply HELP to any message for assistance
• Contact us at (984) 983-8500 or support@oakcityhauling.com for support

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless service provider/network operator.

Privacy

Your phone number and messaging data are handled in accordance with our Privacy Policy. We do not sell, rent, or share your phone number with third parties for marketing purposes.

11. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Oak City Hauling LLC and protected by copyright laws. You may not use, reproduce, or distribute our content without written permission.

12. Governing Law

These Terms are governed by the laws of North Carolina. Any disputes shall be resolved in the courts of Wake County, North Carolina.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date.

14. Contact Information

If you have questions about these Terms, please contact us: