Privacy Policy

Introduction

Oak City Hauling LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at oakcityhauling.com.

Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number, address)
• Account credentials (username and password)
• Service requests and preferences
• Payment information (processed securely through Stripe)
• Communications with us

Social Media Login Information

When you choose to log in using social media accounts:

How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Provide, maintain, and improve our services
• Process your service requests and transactions
• Send you service-related communications
• Respond to your comments and questions
• Personalize your experience
• Comply with legal obligations
• Protect against fraudulent or illegal activity

SMS/Text Message Communications

When you provide your phone number and opt in to receive text messages, we may send you SMS/MMS messages related to our services. These messages may include:

• Appointment confirmations and reminders
• Quote status updates
• Service crew arrival notifications
• Scheduling changes or cancellations
• One-time verification codes (OTP)

Consent and Opt-Out

By opting in, you consent to receive informational text messages from Oak City Hauling at the phone number you provided. Consent to receive text messages is not a condition of purchasing any goods or services. Message frequency varies. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message. You may also opt out by contacting us at (984) 983-8500 or support@oakcityhauling.com.

For help with text messaging, reply HELP to any message or contact us at (984) 983-8500.

How We Use Your Phone Number

Your phone number is collected during the quote request process and is used solely for service-related communications. We do not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number and SMS consent information (including date and IP address of consent) are stored securely for compliance purposes.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless service provider/network operator.

Information Sharing and Disclosure

We share your information with:

Service Providers

• Supabase Inc. - For authentication and database services
• Vercel Inc. - For website hosting and deployment
• Stripe Inc. - For secure payment processing
• Twilio - For SMS communications
• Mailgun - For email communications

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion of your account and associated data at any time.

Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct or update inaccurate information
• Delete your account and personal information
• Opt-out of marketing communications
• Withdraw consent for data processing where applicable

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: